A clear refund policy.

Try it first

Every email address can use the whole Creator Studio free for seven days, with no payment details. We ask you to use the trial to make sure the Software suits you before you buy.

Changing your mind after buying

Creator Studio is digital content that is delivered immediately. Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel an online purchase, but that right ends once we begin supplying digital content with your prior express consent and your acknowledgement that you lose the right to cancel. At checkout you are asked to give that consent and acknowledgement, and your licence is issued as soon as your payment is confirmed.

Because you can try the full product free first, we do not offer change-of-mind refunds once your licence has been issued. This does not affect your statutory rights below. If you bought by mistake and have not downloaded or activated the Software, contact us within 14 days of purchase and we will consider a refund.

If something is wrong with the Software

Your rights under the Consumer Rights Act 2015 are not affected by this policy. If the Software is faulty, is not as we described it, or does not do what we said it would, you are entitled to ask us to repair it or provide a replacement (for example a fixed version). If we cannot do that within a reasonable time and without significant inconvenience to you, you can ask for a price reduction or a full or partial refund. If faulty digital content damages your device or data and we did not take reasonable care, you can ask for repair or compensation.

To make a claim, email support@novellaforge.app from the address you bought with and describe the problem (the app version and your operating system help). We aim to reply within two working days.

Update support

The same rules apply to update support. It adds a further year of new releases; it is not a subscription and never renews by itself.

Duplicate or wrong charges

If you were charged twice, or you did not authorise a payment, tell us straight away and we will fix it. Please contact us before raising a dispute with your bank so we can resolve it faster.

How refunds work

• Refunds are returned to the card or payment method you used, through Stripe. They usually appear within 5–10 working days, depending on your bank.
• A full refund of the licence ends that licence: your devices are deactivated automatically and the Software stops working on them. Stories you made remain on your computer.
• If you used a discount code, you are refunded the amount you actually paid.

Questions

Ultimate Apps (“we”, “us”) sells and runs NovellaForge. You can reach us at support@novellaforge.app or through the contact form.